Making Insurance
claims simple and
stress free.
Our in-house claims team are here
when you need us most
We get it. Making an insurance claim probably isn’t something you ever look forward to. When the unexpected happens, you need the process to be quick, easy, and hassle-free. That’s where we come in.
We’re not just about selling policies, we’re here for you every step of the way. Unlike many insurance brokers, we have our own in-house claims team. That means when you need to make a claim, you’re not dealing with a faceless call centre or being passed from person to person. You’re speaking to real people who know you, understand your policy, and are ready to help.
What to do in the case of an emergency?
Who do I call?
For 24 Hour emergency repairs please call either:
Hot Property Group
1300 362 515
Complete Building Services
0447 179 718
Hot Property Group and Complete Building Services are full service builders, who can take care of building insurance repairs for both residential and commercial properties. They are separate entitites to Guardian Insurance Brokers. Their contact numbers are offered as a service to our clients only. Guardian Insurance Brokers doesn’t derive any commission and/or fees for such referrals.
Types of losses
Material loss claims can occur to property caused by events such as:
- Fire
- Storm
- Flood
- Explosion
- Theft/Burglary
- Malicious Damage
- Impact by vehicle and other objects
- Breakage – accidental damage
What you need to do
- Take all necessary steps to protect your property.
- Call the relevent emergency services department – SES, fire department, ambulance, or the police.
- If an accident occurs during business hours, take all steps to evacuate everyone at the affected location.
- Provided there are no dangers present, ensure the safe removal of undamaged goods and company records.
- Have a security company secure the location, and if necessary, employ an overnight security guard.
- Report the incident to Guardian Insurance Brokers when practicable, but preferably within 24 hours.
How to
make a claim…
Get in touch
Call us or submit a claim online. The sooner we know about your situation, the faster we can help.
Download the Claims forms here —
General Claim
Landlord Claim
Motor Vehicle Claim
Email your claim
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Provide the details
We’ll guide you through what’s needed, whether it’s photos, reports, or other documentation.
Leave it with us
Our claims team will handle the heavy lifting, keeping you updated every step of the way.
Client feedback
An additional $115,000
Our former broker made us an offer of $23,000 to settle a claim. We knew this was significantly lower than the cost of repairs and were surprised that they recommended we settle. The professional claims team at Guardian engaged a leading engineer to prepare a detailed report and argued on our behalf. The result was a payout of $138,000 – a fair sum for the work required. Guardian’s industry knowledge and advocacy for their clients is unparalleled and we are extremely grateful for it.
Pierre S, Unley
Why our claims team makes the difference
Dedicated support – Our in-house team is here to fight for the best outcome for you.
Personal service – No runarounds or generic responses. Just real help from real people.
Fast and efficient – We work hard to get your claim sorted as quickly as possible.
Need to make a claim? We’re here to help.
Get in touch today, and let’s get things sorted.