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Guardian Insurance Group - Claims

Claims

Claims

Claims

Our Claims Department is here to assist you in the smooth processing of a claim from first notification through to a satisfactory settlement.

For 24 Hour Emergency Repairs please call Hot Property Group* on 1300 362 515

*Hot Property Group is a full service builder, able to carry out building insurance repairs to residential and commercial properties. They are a separate entity to Guardian Insurance Group. The Hot Property Group contact number is offered as a service to our clients only, and Guardian Insurance Group does not derive any commission and/or fees for such referrals.

What you should do

When a material loss claim occurs to property caused by events such as:

  • Fire
  • Storm
  • Flood
  • Explosion
  • Theft/Burglary
  • Malicious Damage
  • Impact by vehicle and other objects
  • Breakage – accidental damage

You Need to:

Take all necessary steps to protect your property. Call the Fire Department, Ambulance, SES & Police. If an accident occurs during business hours, take all steps to evacuate all people at the affected location. Providing there are no dangers, ensure the safe removal of undamaged goods and company records. Have a Security Company secure the location, and if necessary, employ an overnight security guard. Report the incident to Guardian Insurance Brokers whenever practicable, but within 24 hours.

Click here to download our General Claims Procedures.  

Lodge a Claim

Claims can vary from minor to major losses, and insurance companies have various methods of reporting. For example, when making a vehicle claim, you may need to specify where to tow the vehicle, or where to obtain a quote and have the vehicle assessed.

Please have certain information on hand to assist in this process. If you are registered for GST please provide your ABN and your ITC percentage. If you are reporting a motor vehicle accident please have the following details: age, license number of the driver or person in charge of the vehicle.

It’s important that you never admit liability, even if you think you are at fault.

Emergency Contact Numbers

For 24 Hour Emergency Repairs please call Hot Property Group on 1300 362 515

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Claim Forms

Please download our General Claims Form here or complete your details below and we will get back to you as soon as possible.

Please download our Motor Claim Form here or complete your details below and we will get back to you as soon as possible.

 

Lodge your Claim online

Guardian Insurance Group is made up of the following entities:

  • Guardian Insurance Group Pty Ltd ABN 49 112 066 261
  • Guardian Insurance Brokers Pty Ltd ABN 16 070 398 195 AFSL 239120
  • Guardian Life Brokers Pty Ltd ABN 56 111 952973 AR No. 470986
  • (an authorised representative of Synchronised Business Services Pty Ltd ABN 33 007 207 650 AFSL 243313)
  • Guardian Claims Management Pty Ltd ABN 64 127 939 191

The information provided here is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these, having regard to the appropriateness of this advice, and the relevant Product Disclosure Statement, available by calling us on 8238 0100, before deciding to acquire, or continue to hold, any insurance product.

  • Guardian Insurance Group - Our Guarantee

    Our Guarantee

  • Guardian Insurance Group - Pay An Account

    Pay An Account

  • Guardian Insurance Group - Claims

    Claims

  • Guardian Insurance Group - Contact Us

    Contact Us

  • What A Broker Does

Guardian Insurance Group is made up of the following entities:
Guardian Insurance Group Pty Ltd ABN 49 112 066 261
Guardian Insurance Brokers Pty Ltd ABN 16 070 398 195 AFSL 239120
Guardian Wealth Solutions Pty Ltd ABN 56 111 952 973 AR No. 470986
Corporate Authorised Representative of Synchron Advice Pty Ltd ABN 33 007 207 650 AFS Licence 243313
Guardian Insurance Claims Management Pty Ltd ABN 64 127 939 191

The information provided here is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these, having regard to the appropriateness of this advice, and the relevant Product Disclosure Statement, available by calling us on 8238 0100, before deciding to acquire, or continue to hold, any insurance product.

Guardian Insurance Brokers Pty Ltd are proud signatories to the NIBA Insurance Brokers Code of Practice.  A copy of this Code can be found at  NIBA Insurance Brokers Code of Practice.
If you wish a printed copy of this Code, please contact our office on 08 8238 0100 and ask to speak to your Account Broker, who will provide a copy to you via post.

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Case Study 2

A client had their annual review due and provided the requested documentation to the insurer. This client had done their due-diligence, and to keep cash flow positive, had started selling some of their assets to help the business remain liquid.

On receiving this information, the insurer concluded that their asset base was no longer strong enough to support the annual limit that they needed to keep building. The insurer placed a restriction on the facility, halting certificates, and new work, as well as requesting for a capital injection of over $1.2 million due to their depleted asset position.

As the client had already begun selling assets, they were no longer in the position to gain that amount of capital in such a short period of time. Upon receiving this feedback from our client, we began discussions about their current situation and how we could best solve the problem.

We worked closely with our client and put together a business plan, which included their plans to replenish their asset position as their margins were slowly returning to a more normal level, giving them some more freedom for the future to stockpile some new assets.

The insurer reviewed the business plan and took the client and our commentary into consideration. With this updated information, the insurer looked at the situation favourably and were happy to provide a rollover of terms, subject to quarterly reviews. At the following quarterly review, our client was able to demonstrate an increase in asset base and profit margins from the last review.

Case Study 1

A client recently had their annual review for their Builders Warranty Insurance and provided the requested documentation and information to the insurer. Due to the ongoing challenges within the building industry seen over the last few years, the client’s margins were viewed as slim and did not look favourable to the insurer on the initial viewing.

As a result, the insurer placed a restriction on the facility, halting certificates, and new work. They also provided terms that halved our client’s current annual limit and requested a capital injection of over $300,000 to satisfy their requirements.

Due to this outcome, our client was unable to start any new work, and had no way to provide a capital injection of that size in the short time frames outlined by the insurer. Our client proceeded to tell us that he would be calling his accountant to draft up the documentation to place his busi- ness into liquidation, as he thought that this was his only option.

After considerable discussion with the client, we initiated a meeting with him and his accountant and were able to talk through the documents that had been provided to insurer. We discovered that the accountant had not reported the information correctly and had overlooked a large portion of the business income and assets.

The accountant reviewed all the financial statements and documentation, providing updated versions that were then resubmitted to the insurer for review.

The insurer was happy with our client’s updated and correct financial reporting, and provided revised terms for the facility which included a rollover of his annual limit, and no facility restriction meaning we could start issuing certificates again.