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Financial Services Guide

We’re committed to going above and beyond the professional standards set by our industry. That’s why we put so much effort into staying in touch with you, as your insurance partner.

We understand compliance information can be pretty technical and often involves receiving a lot of documentation. So we’ve produced our own “Important Information Booklet” to make the information clear and easy to understand. Whether you have one policy, you’re a small business or a large company, the information contained in this booklet will help you understand your duties and obligations when arranging insurance through an insurance broker.

When we talk to you about your insurance, we usually refer you back to this booklet and the information in it, to make things easier for you. So we suggest you keep it in a safe and easily accessible place.

When we help you with your insurance needs, you don’t need to become an insurance expert – that’s what we’re here for. We will, however, take you through the information in the booklet before you choose to arrange insurance through us or accept our recommendations, then answer any questions you may have.

Download a copy of our FSG & Important Points Booklet    Important Information Booklet – Sept 2022

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Guardian Insurance Group is made up of the following entities:

  • Guardian Insurance Group Pty Ltd ABN 49 112 066 261
  • Guardian Insurance Brokers Pty Ltd ABN 16 070 398 195 AFSL 239120
  • Guardian Life Brokers Pty Ltd ABN 56 111 952973 AR No. 470986
  • (an authorised representative of Synchronised Business Services Pty Ltd ABN 33 007 207 650 AFSL 243313)
  • Guardian Claims Management Pty Ltd ABN 64 127 939 191

The information provided here is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these, having regard to the appropriateness of this advice, and the relevant Product Disclosure Statement, available by calling us on 8238 0100, before deciding to acquire, or continue to hold, any insurance product.

  • Guardian Insurance Group - Our Guarantee

    Our Guarantee

  • Guardian Insurance Group - Pay An Account

    Pay An Account

  • Guardian Insurance Group - Claims

    Claims

  • Guardian Insurance Group - Contact Us

    Contact Us

  • What A Broker Does

Guardian Insurance Group is made up of the following entities:
Guardian Insurance Group Pty Ltd ABN 49 112 066 261
Guardian Insurance Brokers Pty Ltd ABN 16 070 398 195 AFSL 239120
Guardian Wealth Solutions Pty Ltd ABN 56 111 952 973 AR No. 470986
Corporate Authorised Representative of Synchron Advice Pty Ltd ABN 33 007 207 650 AFS Licence 243313
Guardian Insurance Claims Management Pty Ltd ABN 64 127 939 191

The information provided here is general advice only and has been prepared without taking into account your objectives, financial situation or needs. You should consider these, having regard to the appropriateness of this advice, and the relevant Product Disclosure Statement, available by calling us on 8238 0100, before deciding to acquire, or continue to hold, any insurance product.

Guardian Insurance Brokers Pty Ltd are proud signatories to the NIBA Insurance Brokers Code of Practice.  A copy of this Code can be found at  NIBA Insurance Brokers Code of Practice.
If you wish a printed copy of this Code, please contact our office on 08 8238 0100 and ask to speak to your Account Broker, who will provide a copy to you via post.

Financial Services Guide  |  Important Information  |  Terms of Business  |  Privacy Policy

Case Study 2

A client had their annual review due and provided the requested documentation to the insurer. This client had done their due-diligence, and to keep cash flow positive, had started selling some of their assets to help the business remain liquid.

On receiving this information, the insurer concluded that their asset base was no longer strong enough to support the annual limit that they needed to keep building. The insurer placed a restriction on the facility, halting certificates, and new work, as well as requesting for a capital injection of over $1.2 million due to their depleted asset position.

As the client had already begun selling assets, they were no longer in the position to gain that amount of capital in such a short period of time. Upon receiving this feedback from our client, we began discussions about their current situation and how we could best solve the problem.

We worked closely with our client and put together a business plan, which included their plans to replenish their asset position as their margins were slowly returning to a more normal level, giving them some more freedom for the future to stockpile some new assets.

The insurer reviewed the business plan and took the client and our commentary into consideration. With this updated information, the insurer looked at the situation favourably and were happy to provide a rollover of terms, subject to quarterly reviews. At the following quarterly review, our client was able to demonstrate an increase in asset base and profit margins from the last review.

Case Study 1

A client recently had their annual review for their Builders Warranty Insurance and provided the requested documentation and information to the insurer. Due to the ongoing challenges within the building industry seen over the last few years, the client’s margins were viewed as slim and did not look favourable to the insurer on the initial viewing.

As a result, the insurer placed a restriction on the facility, halting certificates, and new work. They also provided terms that halved our client’s current annual limit and requested a capital injection of over $300,000 to satisfy their requirements.

Due to this outcome, our client was unable to start any new work, and had no way to provide a capital injection of that size in the short time frames outlined by the insurer. Our client proceeded to tell us that he would be calling his accountant to draft up the documentation to place his busi- ness into liquidation, as he thought that this was his only option.

After considerable discussion with the client, we initiated a meeting with him and his accountant and were able to talk through the documents that had been provided to insurer. We discovered that the accountant had not reported the information correctly and had overlooked a large portion of the business income and assets.

The accountant reviewed all the financial statements and documentation, providing updated versions that were then resubmitted to the insurer for review.

The insurer was happy with our client’s updated and correct financial reporting, and provided revised terms for the facility which included a rollover of his annual limit, and no facility restriction meaning we could start issuing certificates again.